Privacy policy

Because your privacy is important to us
Codementor Hub Education Pvt. Ltd.
A Private Limited Company, registered under the Companies Act, 2013, CIN: U85500WB2024PTC268467, having Registered Office and place of business at 3rd Floor, Dipta Apartment, Basunagar, Madhyamgram, Barasat − II, North 24 Parganas − 700129, under the brand name “TECHSCHOLARS”, operates by the principles described herein. We have created this privacy policy (“Privacy Policy”) in order to describe to you our practices regarding the information that we collect and how we use it.
Your use/access/browsing of the Website or the Services or products or registration (with or without payment/with or without subscription) through any means shall signify Your acceptance of the Terms and Your agreement to be legally bound by the same.
Please ensure that this Privacy Policy is perused by You before availing any services from Us. This Privacy Policy shall be updated from time to time and to stay abreast with our methods of using Your information and protecting Your privacy, please keep reviewing this Policy.
By access to our website and/or by providing Your information, You consent to the collection and use of the information You disclose on our Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If we decide to change our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If You do not agree for the forgoing, please do not continue to use or access our Website.

Collection of Personal Information

We collect certain information about You to help us serve You better. The information collected by Us is of the following nature:
  • Name
  • Telephone
  • Email Address
  • Service Address
  • Other information about the service address which You give Us
  • Your IP address
  • Information about your device
  • Network information
  • College/ Institution Details and location
  • User uploaded photo and IDs
  • Demographic information such as postcode, preferences and interests
  • Any other personal information which you give us in connection while booking a service or is relevant to customer surveys and/or offers.
The Website/Services/products obtains the information you provide when you download and register for the Services or products. When you register with us, you generally provide
  • (a) your name, age, email address, location, phone number, password and your ward’s educational interests;
  • (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use our website;
  • (c) information you provide us when you contact us for help;
  • (d) information you enter into our system when using the Services/products, such as while asking doubts, participating in discussions and taking tests.

The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”, (each as individually defi ned under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”), shall collectively be referred to as ’Information’ in this Policy.

We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Website or Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Website/Services/products and enable your Information to be captured accurately on the Website/Services/products, it is essential that you have logged in using your own credentials. All information provided by you shall be deemed to have been provided voluntarily by you after going through, reading and understanding all terms and conditions and privacy clauses appended hereto.

In addition, the said products/Services, we reserve our right to collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Services/products. As is true of most devices, we also collect other relevant information as per the permissions that you provide and shall have absolute right to share the same with outside agencies which are necessary for the purpose of providing the subject services smoothly.

At the time you (on behalf of yourself and/or your ward) register with us for our Services or during the term of Services relating to our products/services/subscriptions, we may require camera and microphone access while you avail such products/services/subscriptions to improve the in-classroom experience. All video, audio and telecalls between you/your ward and our tutors/representatives/agents are recorded for quality and training purposes. These recordings shall not be shared with you/your ward for any reasons whatsoever. By agreeing to this Privacy Policy, you (on behalf of yourself and/or your ward) consent to our collection/ recording and use of your and/or your ward’s audio/video/telecall recordings and personal information for the above-mentioned purposes.

Confidentiality

We do not sell, transfer, and / or rent and or alienate in any manner, your personal information to third parties for any personal gain and / or profit and / or mesne-profit. We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. We also take reasonable care to protect your privacy, however, we reserve the right to communicate your personal information to any third party that makes a legally compliant request for its disclosure.
  • Maintaining the strict confidentiality of your Personal User Information
  • Not allowing another person to use your Personal User Information to access the Services
  • Any and all damages or losses that may be incurred or suffered as a result of any activities that occur in your Account
  • Ensuring that the information submitted by you complies with our terms and conditions
  • Ensuring that the information provided by you is correct and updated from time to time.

You agree to immediately notify us in writing by email in case of any unauthorized use of your Personal User Information or any other breach of security. PW is not and shall not be liable for any harm arising from or relating to the theft of your Personal User Information that is under Your control, your disclosure of your Personal User Information, or the use of your Personal User Information by another person or entity.
On receiving personal information about You, You no longer remain anonymous to Us. We may use this information to do internal research on demographics, interests, and behavior to better understand, protect and serve our customers. This information is compiled and analyzed on an aggregated basis. We indicate fields that are mandatory required to be filled and fields that are optional. You may decide whether or not to provide such information to Us.

You may choose not to provide us with any personal information or information as required to provide any Services. If we do not receive information required, we may choose not to provide you with such Service. Service shall have the meaning attributed to the phrase in the Terms of Use.

On our Websites, we use data collection devices such as "cookies" on certain pages to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist Us in providing our services. In order to improve our offerings, such as providing more content in areas of greater interest to a majority of users, we send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Use of Personal Information

The information collected by Us through our Website is used by Us for various purposes to enable us to serve you better:
  • To find third party service providers
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails or messages on the Website about new products, special offers or other information which We think You may find interesting using the email address which You have provided
  • From time to time, we may use the information to customize the Website according to your interests.

We may use personal information to resolve disputes that may arise with the use of our Services, help promote a safe service to all the customers, measure consumer interest in our services, customize your experience, detect and protect Us against error, fraud and other criminal activity, enforce our terms and conditions.

We identify and use your IP address to help diagnose problems with our server, and to administer our Websites. Your IP address is also used to help identify You and to gather broad demographic information.

Sharing of Personal Information

We use the collected Information to analyze trends, to conduct research, to administer the Services and products, to learn about each user’s learning patterns and movements around the Services and products and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the products and our Services. We reserve the right to share your information with third parties only in the ways that are described below in this Policy.

We do not sell, transfer, and / or rent and or alienate in any manner, your personal information to third parties for any personal gain and / or profi t and / or mesne-profi t. We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. We also take reasonable care to protect your privacy, however, we reserve the right to communicate your personal information to any third party that makes a legally compliant request for its disclosure.

We may share your information with payment service providers, regulatory authorities, and third-party agencies in the event of any request from such authorities. We may disclose Your personal information if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our customers or the general public.

We and our affiliates will share/sell some or all of the collected information with another business entity should We (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to all the information collected.

We do not disclose personal information about identifiable individuals to advertisers, but We may provide them with aggregate and/or anonymity information about You to help advertisers reach the kind of audience they want to target. We may make use of the information We have collected from You to enable Us to comply with our advertisers wishes by displaying their advertisement to that target audience.

Information Safety

All information is saved and stored on servers which are secured with passwords and pins to ensure no unauthorized person has access to it. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Copyright

All information, content, material, trademarks, services marks, trade names, and trade secrets including but not limited to the software, text, images, graphics, video, script and audio, contained in the Website, Services and products are absolute Copyright and property of the Company. No such Proprietary Information may be copied, downloaded, reproduced, modifi ed, republished, uploaded, posted, transmitted or distributed in any way without obtaining prior written permission from the Company and nothing on this Website or Services shall be or products deemed to confer a license of or any other right, interest or title to or in any of the intellectual property rights belonging to the Company, to the User and any violation of the terms herein shall amount to infringement of Copyright, liable for Legal Action and Damages. You may own the medium on which the information, content or materials resides, but the Company shall at all times retain full and complete title to the information, content or materials and all intellectual property rights inserted by the Company on such medium. Certain contents on the Website may belong to third parties. Such contents have been reproduced after taking prior consent from said party and all rights relating to such content will remain with such third party. Further, you recognize and acknowledge that the ownership of all trademarks, copyright, logos, service marks and other intellectual property owned by any third party shall continue to vest with such party and You are not permitted to use the same without the consent of the respective third party.

Your use of our products, Website and Services is solely for Your personal and non-commercial use. Any use of the Website, Services or products or their contents other than for personal purposes is prohibited.

Non-disclosure Clause

Throughout the tenure of access to services with our Company and thereafter, you are prohibited from disclosing, divulging, or making public, except under legal obligations, any information concerning the Company’s aff airs, administration, business secret, exclusive rights, research and development projects and / or information and / or any other such information which are necessary to pe kept secret within the periphery of the company. This includes information that is confi dential to you or becomes known to you during the course of your access to services of our company or otherwise. Any such act on your part shall amount to serious off ence and you shall be held liable for legal action and damages.

General Terms

Notice: All notices served by the Company shall be provided via email to Your account or by email.

Assignment: You cannot assign or otherwise transfer Your obligations under the Terms, or any right granted here under to any third party. The Company’ s rights under the Terms are freely transferable by the Company to any third parties without the requirement of seeking your consent.

Sever-ability: If, for any reason, a court of competent jurisdiction finds any provision of the Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.

Waiver: Any failure by the Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the Company of that provision or right.

Relationship: Relationship: You acknowledge that Your participation does not make you an employee or agency or partnership or joint venture or franchise of the Company.

The Company provides these Terms so that You are aware of the terms that apply to your use of the Website and/or Services. You acknowledge that, the Company has given you a reasonable opportunity to review these Terms and that You have agreed to them.

Feedback: Any feedback You provide with respect to our services to you shall be deemed to be non-confidential. The company reserves the right to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) the Company is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) the may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from the Company for the feedback under any circumstances, unless specified.

Under no circumstances shall the Company be held responsible in any manner for any content provided by other users even such content is offensive, hurtful or offensive. Please exercise caution while accessing the website.

DISCLAIMER CLAUSE

This website and the services are provided on an "as is" basis with all faults and without any warranty of any kind. the company hereby disclaims all warranties and conditions with regard to the website /products and the services, including without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, accuracy, timeliness, performance, completeness, suitability and non-infringement. Additionally, the company shall not be liable for any damages arising out of or in connection with the use or performance of this site, or the or the services. Your use of any information or materials on this website/services/product is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that services provided by us meet your specific requirements.

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